Case Study of Columbia University

Columbia University partners with Unifyed on the AI Chatbot, Yoda

The Challenge

Columbia University required an AI solution to address the queries and problems of its diverse student population. The University aimed to handle its tier-1 support and answer the questions they received around the clock. The time spent by the staff answering frequently asked questions was ineffective as the staff could focus on more consultative tasks.

The Solution

As a solution to the above-mentioned challenge, Columbia University partnered with Unifyed for its Artificial Intelligence Chatbot. Unifyed Yoda is designed to answer frequently asked questions by students, faculty, and staff instantaneously. The implementation of Unifyed Yoda enabled Columbia University to focus on more imperative tasks and automate support to new and existing users of the university. Furthermore, it helped the university to save costs to the institution and accelerate its efficiency.

“Communication from the project team was always helpful and straightforward. The team made themselves available to answer questions and assist in guiding the CU team for successful implementation. Ease of implementation, they were able to comb through our website and basically match the answers we manually provided with little effort. Kyle is a rockstar and always available to easily explain and answer any questions.” Jose A Santiago, AVP, Client Services, CU Information Technology, Columbia University

About Unifyed

Unifyed is here to transform education by improving access to learning, increasing student engagement, and reducing institutional costs.

Unifyed is a pioneer in higher education software and serves over 150 colleges and universities around the world.

Unifyed builds beautiful and easy-to-use solutions designed to help partner colleges and universities recruit, engage, educate, retain and graduate 21st century students.

Unifyed delivers affordable and flexible solutions in partnership with the higher education community that are AI-first, microservices-based, and cloud-native.


About Columbia University

Columbia University is a private Ivy League research university in New York City. Established in 1754 near the Upper West Side region of Manhattan, Columbia is the oldest institution of higher education in New York and the fifth-oldest institution of higher learning in the United States. The university has been ranked by numerous major education publications as among the top ten universities in the world. It entails a diverse, academic community of more than 40,000 students, faculty, and staff from across the nation and the world, living and learning on dynamic campuses in a great, global city.

Want to know how Unifyed can help deliver the digital experience your students expect?

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